FAQ

  • Following your initial contact and our acceptance of your requirements, a dedicated account manager will be assigned as your main point of contact. They will handle your purchase orders and collaborate with you on everything in between, from spot fixing to packaging requirements.

  • Our standard minimum order quantity is 30 units per style per order. Exceptions for smaller quantities may be considered.

  • There is no minimum order amount. The only requirement is that the MOQ must be reached for each style ordered.

ORDER REQUIREMENT

  • A number of payment terms are available depending on order volume and your specific needs. For high volume accounts, a credit line is available.

    *We only accept wire transfers at this time.

    *Prices are always quoted in USD.

  • For both gold and silver, we use the next closing price counting from the time the order is received. This is based on either the London Fix or New York Close, depending on your region.

    *Example: if the order is received on the 8th before the market closes, we will use the closing price of the 8th.

    *Orders are processed and considered received only during working hours. If an order is sent before the market closes but after our working hours, the closing price of the next day will be used.

    *The 2nd close will apply for the London Fix gold price .

    Our local time is GMT+7 Asia/Bangkok.

PRICING AND PAYMENT

  • 1) CAD drawings are created based on your concepts or samples provided. The drawings are sent to our client for review and approval. (1-3 business days)

    2) A quotation is offered for the new design. (1-3 business days)

    3) Top samples are produced and shipped for review. This is limited to a maximum of 5 units. (approx. 4 weeks)

    4) Reorders will have the standard production lead time and will be subjected to MOQ. (approx. 4-6 weeks)

CUSTOM DESIGN

  • We offer recycled silver and 9-18K gold.

  • Recycled gold and silver is just as good quality as newly mined metals. The process of extracting these metals from used items does not result in any loss of purity.

  • We proudly possess certifications from Amfori BSCI and RJC, reflecting our dedication to ethical and sustainable practices.

SUSTAINABILITY

  • Our jewelry is backed by a 6-months warranty, covering unused items against manufacturing defects.

    To file a claim, please contact your designated account manager. In certain instances where we determine that repairing the item would yield the same level of quality as a new piece, we may choose to opt for repair instead of replacement. This decision will be based on our assessment of the issue and the nature of the item.

    Transportation costs for returns and reshipment will be covered by us. Credit notes or labor credit notes if applicable, will be issued within 14 days upon agreement.

    We will keep you updated on the root cause and the proactive measures we're taking to prevent future occurrences, as product quality and your satisfaction is our top priority

  • We provide comprehensive repair services to restore damaged pieces to their original condition. The cost and turnaround period for repairs are determined based on the extent of the damage. For bulk repairs, we may offer a flat fee to ensure both cost-effectiveness and efficient restoration.

WARRANTY AND REPAIR

  • Our shipping options encompass trusted carriers like UPS and FedEx, utilizing our accounts to offer you rates better than the market average. Alternatively, you have the option to supply your own shipping account for us to use. For customized solutions, such as forwarding arrangements or on-site quality checks before dispatch, please reach out to your account manager.

  • Shipments to the United States and Europe typically require 3 business days for delivery. For other destinations, the expected delivery time is 3-5 business days.

    Please anticipate slightly longer delivery times during holiday periods. We make an effort to ship slightly ahead of schedule during peak periods to mitigate potential disruptions and delays.

  • Our dedicated export team takes care of submitting all essential documents and ensuring full compliance. We closely monitor changes in regulations and respond promptly so that there are no unexpected disruptions.

  • Import duties are not included in the price and any applicable fees will need to be paid separately.

  • We offer a wide range of customization to suit your requirements, from specific bag dimensions to packing cards, stickers, and barcodes. Kindly note that certain services are included, while others may incur additional charges.

SHIPPING AND LOGISTICS

  • Our products do not contain restricted substances such as Nickel, Cadmium, or Lead, and they strictly comply with REACH Annex XVII and SVHC regulations.

METALS COMPLIANCE